What solution is most likely to reduce help desk cases related to password changes?

Self-service password reset tools are an effective solution for reducing help desk cases related to password changes because they empower users to manage their own password resets without requiring assistance from IT staff. This streamlines the process for users who have forgotten their passwords or need to change them for security reasons.

When users can access a self-service portal, they can quickly verify their identity through various methods, such as email or SMS verification, and reset their passwords independently. This not only saves time and effort for the users but also significantly reduces the workload on help desk personnel, allowing them to focus on more complex issues rather than routine password resets.

In contrast, manual password updates require users to contact the help desk for assistance, which increases the number of support cases and leads to longer wait times. Strict password policies may enhance security, but they can also lead to more forgotten passwords and, consequently, more help desk calls. Finally, simply increasing support staff may address the issue in the short term, but it does not tackle the root cause—users' frustrations with the password management process itself. Self-service tools not only mitigate these frustrations but also promote user autonomy and efficiency.